Comcast, we’ve been together for Internet access for almost three years now, but I am having second thoughts about our future together. My service has not gone a week without failing in some way for the last three months. You make appointments with me, then show up at the wrong time, sometimes not at all, or you call to cancel at the very end of my three hour appointment window. When you do show up, your technicians are unable to figure out what is wrong with my service. Your technical support people put me on hold so long that my battery in my phone dies while on hold. If I had a choice in the matter, I would have broken up with you months ago.