I had to have a repairman come yesterday and replace the fan in the HVAC system at my house. The prospect of even another day in the hot Atlanta summer without AC, or even a fan to move air, was a dreadful one. I called the HVAC company up, and set up an “afternoon” appointment. The polite and helpful operator told me that they would come by “some time after noon,” and that they would call me about twenty minutes before their arrival. I decided to work from home so that I would be sure to be there when they arrived.
Around 2:30p.m., I called them to make sure that my appointment was definitely scheduled. I was told that it was and that they didn't know at that point when, exactly, they would be arriving. Around 6:30 p.m., I called again to make sure that they were still coming out, and they were. Around 8 p.m., there was a knock at my door, and the repairman was outside. At this point, he then made the repair, and I now have working HVAC and a much more comfortable house. Grand total of time between the waiting and the repair, just over nine hours.
What I don't understand, is why this method of scheduling home repairs, cable appointments, etc.. is still acceptable in this age of technology. Not only did I have to spend about 8 hours of my time just waiting around that were not necessary, but I then had to pay them for the repair. It's not that I don't understand that there is some level of variation in the amount of time things like HVAC repairs take, but rather that that variation is within a set of easy to establish parameters. Given those parameters, it should be pretty easy to give people a one or two hour window, still keep all of your repairmen busy, and not waste too much gas doing so. All I know is that I would have appreciated the ability to go into work for the full day, which I could have done.
The sad thing about this, to me, is that Moncrief, the company in question, did great work. Everyone was polite, answered my questions honestly, and the price I was charged was reasonable. I don't think I will call them again though, I don't have have enough extra time to wait around that much, this is compounded by the fact that I am a single guy trying to keep up with the responsibilities of a hous eby myself. Am I wrong to find this sort of thing disrespectful to me and the value of my time?
I am certain you will never read this, but it would have been ten years today. I’m not holding on, just waxing sentimental, as I have a tendency to do. Some of the best years of my life so far, to be sure, but certainly also some of the worst.
Wow, Dave Kopel has an essay that lists 59 Michael Moore deceits put forth in F9/11. I read through most of this article this evening, and it casts some doubts in my mind about Moore’s means of achieving his goals in the film. I’ll be interested to see if there will be any sort of answer to this piece from Moore’s camp, especially since he has assembled a “team” to deal with this sort of thing.
Sharapova stuns Davenport to advance to her first ever Grand Slam final. Now, one might say that the fellows at the office and I got interested in watching her play for reasons that are best described as “typically male”, but after watching a profile on her and her life, I’ve become something of a fan, and have been pulling her through the entire draw. Her intensity is contagious.
This trailer for The Corporation, a documentary about corporate entities, looks very very interesting. Although, I will say that it looks as if the people who made the film were not completely unbiased. I wonder if that means it isn’t a documentary? (That last bit was sarcastic.)
Joystiq has a link to a clip from the new Fight Club game. It looks very good, and not surprisingly, exceedingly violent. I especially enjoyed the X-Ray effect.
Dave Hyatt continues to add to our perspective about Dashboard with his most recent post, which compares Dashboard to the sidebar panels in Mozilla, liberated from the browser window.
Mr. Gruber has a very well thought out and articulated essay about the whole Dashboard rips off Konfabulator debate. The essay does a fantastic job of putting things in a historical perspective. If you are a relative youngster to the whole Mac OS thing, I highly recommend you read this essay, you will learn something. I’ve been using Macs since 1987, and this essay jogged quite a few things in my memory that I had forgotten.
Atlanta Time Machine (via Kottke) “The Atlanta Time Machine website is dedicated to examining the history of Atlanta, Georgia by comparing vintage photographs of Atlanta with much more contemporary images shot, more or less, from the same perspective of the original photographer.” This is really neat stuff, these are perspectives that I drive or see on a daily basis. The sheer number of them is incredible.
Apple Previews Mac OS X Server ‘Tiger’: “Weblog Server is fully compatible with Safari RSS in Mac OS X Tiger and makes publishing a weblog as simple as checking a box in Server Admin preferences. Weblog Server is based on the popular open source project ‘Blojsom’” You can find out more about Blojsom here.
Bacardi buys Grey Goose. I find this stuff fascinating. I also find a Grey Goose and Tonic with lime quite delicious. Since I stopped smoking, I have been drinking less too.
I went to the supermarket tonight, I have a friend visiting from California this weekend, and I wanted to make sure I had Diet Coke, the beverage of choice, in the fridge. Oddly, when I got to the supermarket, they were completely out of Diet Coke. However, they had tons and tons of Coke’s new C2 mid-carb beverage. It made me wonder if they were trying to boost sales of C2 by making it the only choice available to people who would normally drink Diet Coke.
Steven Berlin Johnson: When Is A Golf Course Unfair? This is the best analysis of the myth of course unfairness at this year’s U.S. Open at Shinnecock Hills that I have read. If you watched the tournament on Sunday, you should definitely read this post. Oh yeah, that’s where I have been, working the U.S. Open for our site, and attempting to recover from that working. It’s another busy week this week too, so updates are bound to be somewhat scarce.
Rafe is enamored with the GMail interface. “It’s worth pointing out that the one gig limit in Gmail is a nice marketing device, but it’s the user interface that sets Gmail apart from other webmail packages.” His post left me wondering if he has tried out Oddpost.
I’m thinking about having a community contest to design a new logo/identity for bump. Despite my best efforts and intentions, I am not a designer, and the sheer amount of effort and practice to make myself better at graphic design is just not something that I can invest in right now. I have a 2nd generation, 20Gb iPod that I am not using anymore, and haven’t sold yet. Do you folks think that it would be enough of a prize to inspire good entries? Is the “iPod as a contest prize” thing being done so much right now that people don’t even care anymore? What would be a better, but reasonable prize for such a contest? Am I better off just hiring qualified folks to do it for me? I mean this is a personal site, and I do already spend my hard earned money for the priviledge of having it.
Introducing Brady – The Macromedia IDE for Flex Looks, based on the screenshots, like it is based on the Dreamweaver codebase. I tried switching to Dreamweaver for my ColdFusion development on my Mac OS X machines, but it just gets in my way. I love the lean fast feeling of a text editor like BBEdit or Homesite. I continue to maintain that Macromedia would be well served to continue to develop Homesite. It’s a shame that, aside from Eclipse and the forthcoming E3, that there isn’t a lean text editor on the Mac OS X platform that supports syntax highlighting for ColdFusion. I looked into creating said syntax coloring for BBEdit, and was turned off by the now ancient method of creating said modules.
More gmail invites. Blah Blah Blah. Ask and ye shall receive, but beware, for ye may be then cursed with the task of giving out gmail invites thyself and a heavy burden it may become on thee.
Despite being a lifelong Lakers fan, I enjoyed watching them get beat by a better, healthier Pistons team that played as a team. No bones about it, if they had played the series to 99 games, the Pistons would have won. Lots of commentary on the Web in the usual places today, and in some places one wouldn’t normally expect.(It is possible that Jason is not an objective analyst:-)
As far as I'm concerned, the most insightful post, by far, is Mark Cuban's. For those of you who don't know, Mark owns the Dallas Mavericks, the Dallas NBA franchise. Amusingly, his team is constructed with the almost exact opposite philosophy to the one that the Detroit Pistons management, specifically Joe Dumars, used in building their team concept.