A week ago, the latch on my 12 inch Powerbook, which has become my primary computer over the last couple of months, broke. I could no longer close the lid. I dreaded sending the machine back to Apple because it meant being without it for several days, but I ended up being pleasantly surprised. I backed everything up, because you never know, and dropped the machine off at the local Apple for shipment back to Apple on Thursday. I was absolutely shocked to get a call yesterday to let me know that it was back and I could come pick it up. That’s the best turn around time I think I have ever had on a computer repair, and they had to replace the whole bezel, so it wasn’t a trivial repair. They also replaced the missing feet from the bottom of the machine that have been missing since I bought. All in all, a great experience, thanks Apple.